COD (Cash On Delivery) Policy
Aura by TF & Co.™
Website: www.auraperfumeindia.in
Effective Date: [11/02/2026]
1. Availability of COD
Cash on Delivery (COD) is available on selected PIN codes across India.
Availability of COD depends on:
Courier serviceability
Order value
Customer order history
Aura by TF & Co.™ reserves the right to disable COD for certain locations or customers without prior notice.
2. COD Confirmation Process
To prevent fake orders and reduce misuse:
COD orders may require verification via SMS, email, or phone confirmation.
Orders not confirmed within the given time may be automatically cancelled.
3. COD Handling Charges
Aura by TF & Co.™ may charge a small COD convenience fee (if applicable), which will be displayed at checkout.
This fee covers logistics and cash handling costs.
4. Order Refusal & RTO (Return to Origin)
If a customer:
Refuses to accept the order
Is unavailable during delivery attempts
Provides incorrect address
Does not respond to courier calls
The order will be returned to us (RTO).
In such cases:
Future COD orders may be restricted or blocked.
Aura by TF & Co.™ reserves the right to deny COD facility for repeated failed deliveries.
5. Repeated COD Misuse
Customers who repeatedly:
Refuse COD orders
Place fake orders
Provide false details
May be permanently restricted from placing COD orders.
Aura by TF & Co.™ reserves the right to take necessary action in cases of suspected fraud.
6. Refund Policy for COD Orders
If a prepaid refund is approved (as per our Refund & Return Policy):
Refund will be processed via bank transfer or UPI.
Customer must provide correct bank details.
Refund processing time: 5–7 business days after approval.
Shipping charges may be deducted where applicable.
7. Delivery Attempts
Courier partners generally attempt delivery 2–3 times.
Failure to accept delivery within these attempts will result in RTO.