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Common purchase queries answered

Orders and Shipping

Orders are usually delivered within 3–7 business days across India.

  • Metro cities: 3–4 business days

  • Other locations: 4–7 business day

Creating an account is simple:

  1. Click on the Login / Account icon on the website.

  2. Select Sign Up / Register.

  3. Enter your details (name, email, mobile number).

  4. Set your password and confirm.

You can also create an account automatically during checkout while placing your first order.

After placing your order, our team will contact you within 30 minutes for confirmation.

If you need to change your shipping address, please:

  1. Visit the Contact Us page.

  2. Submit the form with your Order ID and updated address details.

Address changes can only be made before dispatch confirmation. Once shipped, the address cannot be modified.

Once your order is dispatched, you will receive a tracking link via email and WhatsApp.

You can also track your shipment anytime by visiting the Track Order page on our website and entering your Order ID.

If you face any issues with tracking, please contact us through the Contact Us page and our team will assist you. 🚚

No, we do not store your credit or debit card details.

All payments are processed securely through certified third-party payment gateways. Your card information is encrypted and handled directly by the payment provider, not stored on our website. 🔒

es, Aura by TF & Co.™ offers international shipping to selected countries.

Shipping charges and delivery timelines may vary depending on your location. International orders may also be subject to customs duties or import taxes as per your country’s regulations.

You can enter your address at checkout to check availability and shipping costs. 🌍✨

Yes, all items in your order are usually shipped in one secure package.

However, in rare cases (such as stock availability or logistics reasons), your order may arrive in separate packages. If that happens, you will receive separate tracking details for each shipment. 📦✨