Customer Help
Our team is always here to assist.
Sales@auraperfumeindia.in
Common purchase queries answered
Orders and Shipping
Orders are usually delivered within 3–7 business days across India.
Metro cities: 3–4 business days
Other locations: 4–7 business day
Creating an account is simple:
Click on the Login / Account icon on the website.
Select Sign Up / Register.
Enter your details (name, email, mobile number).
Set your password and confirm.
You can also create an account automatically during checkout while placing your first order.
After placing your order, our team will contact you within 30 minutes for confirmation.
If you need to change your shipping address, please:
Visit the Contact Us page.
Submit the form with your Order ID and updated address details.
Address changes can only be made before dispatch confirmation. Once shipped, the address cannot be modified.
Once your order is dispatched, you will receive a tracking link via email and WhatsApp.
You can also track your shipment anytime by visiting the Track Order page on our website and entering your Order ID.
If you face any issues with tracking, please contact us through the Contact Us page and our team will assist you. 🚚
No, we do not store your credit or debit card details.
All payments are processed securely through certified third-party payment gateways. Your card information is encrypted and handled directly by the payment provider, not stored on our website. 🔒
es, Aura by TF & Co.™ offers international shipping to selected countries.
Shipping charges and delivery timelines may vary depending on your location. International orders may also be subject to customs duties or import taxes as per your country’s regulations.
You can enter your address at checkout to check availability and shipping costs. 🌍✨
Yes, all items in your order are usually shipped in one secure package.
However, in rare cases (such as stock availability or logistics reasons), your order may arrive in separate packages. If that happens, you will receive separate tracking details for each shipment. 📦✨
If you need to swap an item
Returns and Exchanges
We do not offer general returns or exchanges as perfumes are personal-use products.
However, if you receive a damaged or incorrect item, simply contact us within 24 hours of delivery with your Order ID and unboxing video. Our team will promptly review and ensure a fair resolution.
Your satisfaction and trust are important to us. ✨
We’re sorry for the inconvenience.
Please email us at sales@auraperfumeindia.in within 24 hours of delivery with your Order ID and a clear unboxing video.
Our team will verify and arrange the correct resolution promptly.
We’re sorry to hear that.
Please email us at sales@auraperfumeindia.in within 24 hours of delivery with your Order ID and a clear unboxing video.
Our team will review it quickly and arrange a proper resolution for you.
Once your return is approved, our team will arrange a reverse pickup from your address.
You do not need to mail the product yourself. For assistance, please email sales@auraperfumeindia.in with your Order ID.
ou can reach our support team by emailing sales@auraperfumeindia.in or by submitting the form on our Contact Us page.
Our team will respond as quickly as possible to assist you. ✨
If you entered the wrong shipping address, please inform us immediately by emailing sales@auraperfumeindia.in or submitting the form on our Contact Us page with your Order ID and correct address.
We can update it only before dispatch confirmation. Once shipped, changes are not possible. ✨
Yes, you can request a change or cancellation before your order is dispatched.
Please contact us immediately via the Contact Us page or email sales@auraperfumeindia.in with your Order ID.
Once the order has been dispatched, it cannot be changed or cancelled. ✨
Yes, if an item is sold out, you can place a pre-order (when available).
Pre-orders will be shipped once the product is restocked. Estimated dispatch timelines will be mentioned on the product page. ✨